Resume | Chrisman.xyz

Professional Summary

I am a highly adaptable and versatile individual with a strong background in customer service, sales, training, and technical support, as well as a passion for performing arts. My experiences range from working at the University of Wisconsin - Green Bay IT Department to managing end user devices, inventory and information systems, and implementing multi-factor authentication programs. My involvement in band, choir, and theatre has honed my communication and teamwork skills, which have been instrumental in building lasting relationships with customers and colleagues alike, while providing top-notch support to end users.

I am dedicated to continually expanding my skill set and staying up-to-date with the latest industry trends. My strong communication skills, collaborative mindset, and problem-solving abilities enable me to excel in both IT and performing arts environments. As a quick learner with keen attention to detail, I am always eager to embrace new challenges and drive success in any role I undertake.

By leveraging my diverse experiences and natural affinity for the performing arts, I aim to make a meaningful impact in the field of information technology and create a positive work environment for my team. My unique background allows me to bring creativity and a fresh perspective to problem-solving, ensuring that I can effectively lead and inspire my colleagues in the fast-paced world of IT.

Skills

Leadership & Team Coordination

Strategic Thinking & Decision-Making

Technical Support & IT Solutions

Critical Thinking & Problem Solving

Communication & Public Speaking

Information Security

Customer Relationship Management (CRM)

Coaching & Mentoring

Experience

Technical Support Services (TSS) Tier III Lead

University of Wisconsin-Green Bay, December 2021 - Present, Green Bay, Wisconsin, United States

Oversee a team at the GBIT Service Desk, providing guidance, call delegation, and resource allocation.
Created comprehensive guides for the Service Desk and Dispatch team, simplifying processes across the university.
Active participant in the hiring process, contributing to decision-making and grading interview responses.
Gained experience with Active Directory, SCCM, and Jamf for managing end-user devices.
Coordinated with the University of Wisconsin-Madison to resolve a Microsoft Authenticator issue.

Major Sales/Membership Sales

Costco Wholesale, March 2021 - June 2023, Bellevue, Wisconsin, United States

Assisted members with high-value purchases and managed inventory using AS400 system.
Exceeded benchmarks in selling memberships and credit cards, showcasing exceptional salesmanship.
Contributed to various operational roles, including cashier duties, merchandising, and customer service.

Disney College Program - Paid Internship

Walt Disney World, August 2022 - January 2023, Animal Kingdom, Walt Disney World

Worked in Outdoor Vending, managing cash registers and maintaining food preparation machines.
Trained new cast members, ensuring they were well-prepared for their roles.
Participated in the EPCOT International Festival of the Holidays as a baritone singer in the Cast Choir.

Guest Service Coworker/Food Service Coworker

Kwik Trip, Inc., September 2020 - April 2021, Green Bay, Wisconsin, United States

Served as a key team member during the opening of a new store location, handling both guest and food service duties.
Performed a wide range of tasks including food preparation, stocking, and maintaining cleanliness.
Excelled at promoting the Kwik Rewards program and played an active role in training new hires.

Assistant Rural Carrier

United States Postal Service, July 2020 - February 2021, Pulaski, Wisconsin, United States

Delivered Amazon packages during seasonal periods on Sundays and holidays.
Engaged with customers to answer questions and provide exceptional service during deliveries.

Crew Trainer

McDonald's, October 2017 - August 2020, Pulaski, Wisconsin, United States

Managed multiple roles including front counter, drive-thru attendant, and food preparation, ensuring operational efficiency.
Responsible for training new employees, demonstrating expertise in all store positions.

Summer Custodian

Pulaski Community School District, June 2019 - August 2019, Pulaski, Wisconsin, United States

Contributed to the summer deep cleaning of Glenbrook Elementary, preparing the school for the new academic year.
Worked collaboratively on larger projects, demonstrating strong teamwork abilities.

Education

Bachelor of Science - BS, Information Technology & Data Science

University of Wisconsin-Green Bay, Sep 2020 - Dec 2024

Student employee in the IT department, enhancing IT support skills and technical knowledge.
Radio host/DJ at the university radio station, developing communication and public speaking skills.
Passionate about using technology to solve problems and make a positive impact on the world.

High School Diploma

Pulaski High School, Sep 2016 - Jun 2020

Lead performer in school bands, choirs, and theatrical productions, fostering a passion for the performing arts.
Outstanding Lead Actor award at state's one-act theatre festival, demonstrating dedication and talent in theatre.
Co-host of the Raider Report, enhancing ability to engage with audiences and build connections.